top of page

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help, send us an email at rdnwht13@gmail.com

Thanks for submitting!

FAQ

SHIPPING
How do I track my order?
 

You will receive an email update with your tracking number once your order has shipped.

 

 

 

What are your delivery options?
 

RD-n-WHT ships all of our orders via USPS, UPS, FedEx or DHL.

 

 

How do I return an item?
 
  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Do you provide International delivery?
 

Yes, we provide International delivery.  All international shipping rates will be applied.

 

 

What is your return/exchange policy?
  • We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to RDnWHT13@gmail.com 

bottom of page